What Is Your Biggest Customer Service Problem?  

Problem is not a word I like to use. I like to say, “opportunity” or “challenge”, but I’m saying PROBLEM here so that there is no mistake in what I’m asking you. What is your Biggest Customer Service Problem at the counter, on the phone, or from your delivery guy (and...

Eye Contact – Store Marketing

How important do you think it is to have eye contact with your customer within 10 seconds of them entering the store? I hope you thought it was very important–because it is! Have you ever walked into a retail store and all the sales reps were talking to someone?...

“Live Now! You’re Dead For A $#@%ing Long Time.”

Quote by: Bob Perks, 78 year old caddie at The Old Course in St. Andrews, Scotland I wrote this 7 years ago to my membership: Bob’s wife died of cancer 10 years ago. He retired from his job and started caddying at The Old Course. He said that it keeps him out of the...